Resumé

Status: I’m not currently seeking work nor am I available for freelance work or consulting services.

Overview

I’m a product designer and user experience lead living in San Francisco. My work focuses on design and strategy for social and convergent user experiences. I hold an M.S. Human Computer Interaction and have over 10 years of experience in both the United States and Europe. I’m an active member of the user experience design community and currently on the committee for the Interaction 12 conference in Dublin.

Experience

Senior Interaction Designer, ExactTarget Social Media Lab
March 2011 – Present

Leading the design of ExactTarget’s social products within their Interactive Marketing Hub.

• Leading the user experience strategy and design of new products
• Designing and prototyping new features for CoTweet, ExactTarget’s flagship social application
• Leading the redesign of ExactTarget’s mobile products

Senior Interaction Designer, Punchcut
November 2009 – July 2010

Led the design of applications and interfaces for consumer electronics platforms with a focus on mobile and convergent user experiences.

• Identified and analyzed business requirements through interviews and workshops
• Collaboratively designed conceptual UI models and interaction flows
• Created specifications that captured the interaction design in detail
• Presented designs to product and design executives of Fortune 500 companies in the Bay Area

Contract Interaction Designer, Walmart.com
August 2009 – October 2009

Developed designs for Walmart’s mobile websites, which are optimized for a range of device capabilities including XHTML-MP, HTML and iPhone/Webkit.

• Worked with product and design team to identify and design new features
• Interfaced with every member of the mobile team using the Scrum development framework
• Supported the design and development of Walmart’s mobile applications

Senior Interaction Designer, Tiny Pictures (Acquired by Shutterfly)
March 2007 – June 2009

Led the interaction design and product strategy of Radar, a service for real-time sharing of cameraphone pictures and videos.

• Led the interaction design of the Radar application across its supported platforms including desktop web, mobile web, iPhone, Blackberry, Windows Mobile and Java
• Designed web and mobile applications in their entirety, from sketches to wireframes to pixel-perfect designs, by working with the executive and product teams
• Radar was the winner of the 2008 People’s Voice Webby for Best Mobile Social Network

User Experience Architect, LBI
September 2004 – April 2007

Developed user-centered solutions by working directly with senior executives of Fortune 500 companies throughout UK and Europe.

• Led the client and project team in user experience strategy by leading workshops, client meetings, and collaborative design sessions to define the strategy for projects
• Organized, developed and conducted qualitative and quantitative user research including leading contextual inquiry, focus groups, card sorting, usability testing and eye-tracking studies
• Designed sites and applications with appropriate deliverables including personas, scenarios, user journeys, sitemaps, wireframes and detailed functional specifications

Web Quality Assurance Specialist, Columbus State Community College
October 2001 – July 2003

Designed and developed departmental sites by working with department chairpersons; maintained the quality of the entire site through the development of standards and quality assurance reviews.

• Maintained over 30 departmental sites by working with department chairpersons
• Researched and developed a style guide used by the college for designing and maintaining sites
• Led the design and front-end implementation of a new student web services system
• Led the college’s accessibility initiative to comply with Section 508

Web Developer, MC2 Interactive
September 2000 – August 2001

Collaborated as an integral member of the design and development team to develop front-end interfaces for Flash and HTML sites. Clients included Lane Bryant, Honda and Haworth.

• Developed and maintained sites using a variety of web technologies
• Wrote internal company thought leadership articles on front-end development

Education

University College London, M.S. Human Computer Interaction with Ergonomics

DeVry University, B.S. Information Technology

Pennsylvania State University, B.S. Science

Skills

• Expertise: Design Leadership, Product Ideation, Product Design, Product Strategy, Interaction Design, Interface Design, Web Applications, Mobile Applications, Web Design, Social Media, Usability
• Process: Design Research, Requirements Gathering, Task Analysis, Flow Diagrams, Scenarios, Personas, Story Boards, Site Maps, Wireframes, Prototypes, Usability Testing, Heuristic Evaluations
• Tools: Pen and Paper, Fireworks, Photoshop, OmniGraffle, Keynote, HTML, JavaScript, PHP

Publications

• Card Sorting: An Inexpensive and Practical Usability Technique. 2006. STC Intercom.
• Information Architecture Column. 2005 — 2006. Digital Web Magazine.
• Accessible and Usable Web Design. 2004. M.S. HCI, University College London.