Forrester Says ERP Usability Sucks
Lyle Kantrovich mentioned a Forrester Brief in which their analysts viewed demos of 11 major enterprise software systems and had horrible usability. Lyle concludes:
Companies need to make usability a priority when talking to vendors: they need to ask when, how and if usability tests are conducted, they need to ask for test results (ideally reported by third parties), and they need to suggest that vendors add usability professionals to their staff.
Over the past six months, my employer has been implementing a multimillion information management system that is somewhat usable but very unfamiliar to many employees, so I can identify with Forrester’s claims. It would probably be more manageable if we had a better understanding of the usability and required training before signing the contract.
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