Donna Is Listening
Donna Maurer continues her insightful reflections on IA in the real world:
This is perhaps more important than all of the design techniques that I know. If I wasn’t able to listen deeply (and many, many people can’t), I might be able to make a usable site, but it wouldn’t be one that addresses needs that the users don’t even know they have.
- 2 Oct 02
- design, donna maurer, information architecture, tips
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